Technical Support and Product Recommendation
Request a column recommendation based on your analyte, get help for your column in use or ask for supporting documents.
Please provide all needed analytical specifications, your data is only used by our technical specialist to give the best support. For confidential analytes: instead of "insulin" you can describe it as "protein with 6000 Da".
You can also upload a PDF document with chromatograms, methods, additional information.
You can also contact firstname.lastname@example.org for technical support.
Helpful information are:
2. Sample matrix and solution:
3. Name and dimension of column(s):
4. Column/serial number:
5. Name of guard column, if used:
6. Injection volume (µL):
7. Mobile phase A (and B), pH:
8. Gradient (%/time) or isocratic:
9. Flow rate (mL/min):
10. Pressure (MPa, bar, psi):
11. Temperature (°C):
Users and distributors can also call +49 (0)89 / 93 99 62 41 for technical support in English or German.
You can also download the manuals here or view the column cleaning and regeneration procedures here.