Technical support

Technical Support and Product Recommendation

Request a column recommendation based on your analyte, get help for your column in use or ask for supporting documents.

Please provide all needed analytical specifications, your data is only used by our technical specialist to give the best support. For confidential analytes: instead of "insulin" you can describe it as "protein with 6000 Da".

You can also upload a PDF document with chromatograms, methods, additional information.

You can also contact info@shodex.de for technical support.

Helpful information are:

1. Analytes:

2. Sample matrix and solution:

3. Name and dimension of column(s):

4. Column/serial number:

5. Name of guard column, if used:

6. Injection volume (µL):

7. Mobile phase A (and B), pH:

8. Gradient (%/time) or isocratic:

9. Flow rate (mL/min):

10. Pressure (MPa, bar, psi):

11. Temperature (°C):

12. Detector(s):

Users and distributors can also call +49 (0)89 / 93 99 62 41 for technical support in English or German.

You can also download the manuals here or view the column cleaning and regeneration procedures here.

Technical Support

Account

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If your country is not listed, please visit our other sales offices.

VAT identification number

View VAT format for your country here.

Product

If you are using a Shodex column and need help with the analysis or have trouble with the separation, please let us know the column name and the column number (serial number S/N). It can be found on the box, the tag or the certificate of analysis.